Return & Exchange Policy

Exchange Policy

We want you to be completely satisfied with your purchase. If your item doesn't fit or meet your expectations, we're happy to exchange it for a different size or style.

• Exchanges must be requested within 30 days of delivery
• Items must be unworn, unwashed, and in original condition with tags attached
• Items must be free from stains, odors, pet hair, or other damage
• Sale items and final sale items cannot be exchanged

How to Request an Exchange

1. Contact our support team at support@muhamembers.com with your order number and the item(s) you'd like to exchange
2. Include the size/style you'd like to exchange for
3. Our team will provide you with exchange instructions and a prepaid shipping label
4. Ship the item back to us within 7 days of receiving the label
5. Once we receive and inspect your item, we'll ship out your exchange

Exchange Shipping

We provide a prepaid label after approving your exchange. For a change-of-mind exchange, we disclose any return shipping charge and size/style price difference before you agree to proceed. We cover return shipping when:

• We shipped you the wrong item
• The item arrived damaged or defective

Items Not Eligible for Exchange

• Items marked as "Final Sale"
• Gift cards
• Items that have been worn, washed, or altered
• Items without original tags
• Items returned after 30 days

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@muhamembers.com with photos of the damage. We'll arrange for a replacement to be sent at no additional cost.

Refunds, Cancellations, and Existing Orders

Email support@muhamembers.com with your order number to request cancellation before shipment. If we can stop fulfillment, we will cancel and refund the order. We cannot guarantee cancellation once fulfillment has begun.

If an item is defective, incorrect, or does not arrive, contact us so we can investigate and arrange a replacement or refund as appropriate. If we cannot fulfill your order, we will refund the unfulfilled purchase. Approved refunds are returned to the original payment method; your bank determines when the credit appears. We do not substitute store credit for a refund you are owed.

If a product page or order confirmation promised a 30-day refund when you purchased, we will honor that promise for qualifying returns. This policy does not limit rights or remedies required by law or your right to dispute a card transaction. Contact support for return authorization and instructions; do not send returns to our correspondence address without authorization.

Processing Time

Exchanges are typically processed within 3-5 business days after we receive your returned item. You'll receive an email notification when your exchange ships.

Questions?

If you have questions about our exchange policy, please contact us at support@muhamembers.com